Welcome to Robens Camp Store’s FAQ section! We’ve compiled answers to the most common questions about our outdoor gear, shipping, and more to help you prepare for your next adventure.

About Our Products

What types of camping equipment do you specialize in?
We focus on high-quality, adventure-ready camping gear including:
  • 3-man tents for small groups
  • Comfortable sleeping solutions (camp beds, down sleeping bags, foam mats)
  • Portable cooking equipment (alcohol stoves, gas stoves, fuel bottles)
  • Practical camping furniture (chairs, tables, cupboards, and accessories)
  • Convenience items (beach wagons, hammocks, picnic blankets)
Our products are designed for both family campers and solo adventurers who value durability and functionality.
Are your products suitable for extreme weather conditions?
While our gear is designed for typical outdoor conditions, we recommend checking individual product specifications for weather ratings. Our down sleeping bags and 3-man tents are particularly popular for their weather-resistant features.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an account” option. This will allow you to track orders, save your preferences, and speed up future purchases.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our Manchester headquarters, excluding some Asian and remote regions. During checkout, you can enter your address to confirm delivery availability.
What are my shipping options?
We offer two reliable shipping methods:
Standard Shipping (£12.95)
– Delivered in 10-15 business days after dispatch
– Carried by DHL or FedEx
– Includes tracking
– Ideal for urgent camping needs
Free Shipping (orders over £50)
– Delivered in 15-25 business days after dispatch
– Carried by EMS
– Perfect for larger orders and seasonal preparation
How long does order processing take?
Our camping experts carefully prepare each order within 1-2 business days to ensure quality standards are met before dispatch.

Returns & Exchanges

What is your return policy?
We stand by our products and offer a 15-day return window from the date of receipt. Items must be unused and in original packaging. Please contact our customer service at [email protected] to initiate a return.
What if my camping gear arrives damaged?
In the rare event of damaged goods, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.

Contact Information

How can I contact customer service?
Our team of camping and shipping experts is always ready to help at [email protected]. You can also reach us by post at:

Robens Camp Store
98 Whitworth St
Manchester, GB M8Z 7QA
Gear up, ship out, and adventure on! If you have any other questions not covered here, don’t hesitate to contact us. We’re passionate about helping you prepare for your outdoor adventures with reliable gear and dependable service.