Welcome to Robens Camp Store (“we”, “our”, or “us”). At www.camp-furniture.com, we are committed to protecting your privacy while providing quality camping gear for outdoor enthusiasts worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect various types of information to provide and improve our services to outdoor adventurers like you:

  • Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
  • Transaction Data: Details about products you purchase, payment method, and order history.
  • Technical Data: IP address, browser type, device information, and usage data through cookies and similar technologies.
  • Communication Data: Records of your correspondence with us via email at [email protected].

2. How We Use Your Information

We use your information to enhance your outdoor shopping experience:

  • Process and fulfill your orders for camping gear like tents, sleeping bags, and furniture
  • Provide customer support for your outdoor equipment needs
  • Improve our website and product offerings for camping enthusiasts
  • Send order confirmations, shipping notifications, and service messages
  • Prevent fraud and enhance payment security for your transactions
  • Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

  • Service Providers: We share data with payment processors (Visa, MasterCard, PayPal), shipping carriers, and IT service providers to fulfill your orders.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our customers.
  • Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures suitable for an outdoor equipment retailer:

  • PCI DSS compliant payment processing with 256-bit SSL encryption
  • Secure servers protected by firewalls
  • Regular security audits of our systems
  • Limited access to personal data on a need-to-know basis

Despite our measures, no internet transmission is 100% secure. We encourage customers to use strong passwords and protect their login information.

6. Your Rights

As our valued customer, you have rights regarding your personal data:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your personal data under certain conditions
  • Objection: Object to processing of your data for specific purposes
  • Restriction: Request limitation of how we use your data
  • Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing requests.

7. Cookies and Tracking Technologies

Like most outdoor retail websites, we use cookies to enhance your browsing experience:

  • Essential Cookies: Necessary for website functionality and secure checkout
  • Performance Cookies: Help us improve our site by analyzing visitor behavior
  • Functionality Cookies: Remember your preferences for a personalized experience
  • Marketing Cookies: Show relevant camping gear advertisements (you can opt-out)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal data:

Robens Camp Store
98 Whitworth St
Manchester, GB M8Z 7QA
Email: [email protected]