Welcome to Robens Camp Store! These Terms and Conditions govern your use of our website www.camp-furniture.com and all purchases made through our store. By accessing our site and making purchases, you agree to these terms.

1. Our Store and Products

Robens Camp Store specializes in high-quality camping equipment and outdoor gear, including tents, sleeping solutions, camp furniture, and cooking equipment. Our products are designed for outdoor enthusiasts who value durability, functionality, and comfort in nature.

All product descriptions, images, and specifications on our website are provided for informational purposes only. While we strive for accuracy, slight variations may occur.

2. User Responsibilities

By using our website and services, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to interfere with website security or functionality
  • Be responsible for all activities under your account
  • Verify that the products you order meet your needs before purchase
  • Ensure that any camping equipment purchased is used appropriately and safely

3. Ordering and Payment

3.1 Placing Orders

When you place an order with Robens Camp Store:

  • You are making an offer to purchase which we may accept or decline
  • Orders are subject to product availability
  • We will send an order confirmation email upon receipt of your order
  • The contract is formed when we dispatch your order

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this will not affect orders already placed.

4. Shipping and Delivery

4.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship worldwide except to some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

You are responsible for any customs duties, taxes, or import fees that may apply to your order. These are not included in our shipping charges.

5. Returns and Refunds

5.1 Return Policy

You may return or exchange most items within 15 days of receiving your order, provided they are:

  • In original condition with all tags attached
  • Unused and in resalable condition
  • In original packaging with all accessories included

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All types of sleeping bags (down or otherwise)
  • Foam sleeping mats
  • Used camping stoves (alcohol or gas)
  • Opened fuel bottles

These items may only be returned if received defective.

5.3 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days with your order number
  2. Wait for our approval and RMA number
  3. Package the item securely in its original packaging
  4. Ship to: Robens Camp Store Returns, 98 Whitworth St, Manchester, GB M8Z 7QA

5.4 Refunds

Refunds will be processed within 3-5 business days after we receive and inspect your return. Shipping fees are non-refundable unless the return is due to our error.

6. Product Warranty

All our products come with a manufacturer’s warranty against defects in materials and workmanship. Warranty periods vary by product. Please contact us for specific warranty information.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Robens Camp Store or its content suppliers and protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

Robens Camp Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

Camping equipment must be used responsibly and in accordance with manufacturer instructions. We are not liable for improper use of our products.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Robens Camp Store, 98 Whitworth St, Manchester, GB M8Z 7QA

Thank you for choosing Robens Camp Store for your outdoor adventures!